shipping & returns

shipping & returns

 Shipping

 

Cost

Ships from warehouse in:

Delivered in: 

Standard Shipping

By Weight

3-5 business days 

2-5 business days after date shipped

Priority Shipping

By Weight

1-2 business days 

2-3 business days after date shipped

*This timeline is an estimate only and not guaranteed. On rare occasions, orders will ship or be delivered outside this timeframe. 

We ship all orders from our fulfillment warehouse located in Ohio.

Orders cannot be modified or cancelled once they have been submitted. However, unwanted items can be returned for a refund once received. For more return information, please refer to our returns policy below.

 

Grace & Olive is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country.

 

Order Status

You will receive a shipping confirmation email with a tracking number once your order ships. 

If you're missing items or shipments or if you have any concerns about the products you received, contact us within 7 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.

 

International Orders

We currently do not ship internationally.

 

Return Policy

We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or refund after items have been washed.

An item may be returned if it is sent back:

  • unworn
  • unwashed
  • with original tags and packaging intact
  • free of stains, odors, animal hair, and damage

The return package must be postmarked back to us within seven calendar days of delivery in order to receive a refund. Items can be returned after this seven-day-timeframe for a store credit. All returns are subject to a 15% restocking fee. We reserve the right to deny any return that does not meet the above criteria.

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