shipping & returns

Shipping

 

Cost

Ships from warehouse within:

Delivered within: 

Standard Shipping

By Weight

3-5 business days 

2-5 business days after date shipped

Priority Shipping

By Weight

1-2 business days 

2-3 business days after date shipped

Priority Express Shipping By Weight 1 business day (24 hours) 1 business day after date shipped

*This timeline is an estimate only and not guaranteed. On rare occasions, orders will ship or be delivered outside this timeframe. 

IMPORTANT: Once we ship your package out, we are no longer responsible for your package. It is under the care of the post office and is out of our control. We do not issue any refunds for misdelivered, stolen packages. This is why we provide you the tracking numbers. Please contact your local post office if you don't receive your package even though it shows as delivered (look up by using your zip code) The post office may have made a mistake while delivering the package. You can also file a claim for missing packages on USPS's website https://www.usps.com/help/missing-mail.htm

All orders ship from our fulfillment warehouse located in Ohio.

Orders cannot be modified or canceled once they have been submitted. If not applied at time of checkout, discounts cannot be applied once an order is placed.  For more return information, please refer to our returns policy below.

Orders with free shipping will be shipped via USPS first class package, based on weight, unless customer paid additional for priority mail.

Order Status

You will receive a shipping confirmation email with a tracking number once your order ships. 

If you're missing items or shipments or if you have any concerns about the products you received, contact us within 7 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.

Lost or stolen packages:


We are not responsible for lost or stolen shipments, please contact your local post office. Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim within 14 business days. We will work with customers to replace packages after sending us a copy of their filed police report.

Returns

Items meeting the below criteria can be returned for a refund within seven days of delivery or purchase (for in store purchases). We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or refund after items have been washed.

An item may be returned if it is sent back:

  • unworn
  • unwashed
  • with original tags and packaging intact
  • free of stains, odors, animal hair, and damage

The return package must be postmarked back to us within seven calendar days of delivery in order to receive a refund. Items that meet the above criteria can be returned after this seven-day-timeframe (within 30 days of purchase) for a store credit. All returns have a 15% restocking fee, which will be reduced from the refund/store credit.

All items are subject to inspection upon return. We reserve the right to deny an item due to condition it was returned in - this includes any scents or signs of wear, missing tag or damage that was not reported in advance. If an item is denied, or an ineligible item has been returned, we will have to send the item back to you.

Customer is responsible for return shipping costs, and original shipping is not included in refund.

Please allow up to 7 days for processing once a return is delivered.

How To Initiate A Return

To initiate a return, please send an email within SEVEN DAYS of delivery to shopgraceandolive@gmail.com and include the following information:

• Your name

• Order number

• Items being requested to return 

• Reason for return

Damaged Items

Items that arrived damaged are eligible for return within FIVE DAYS of delivery - please examine your order when it arrives. If you’ve received a damaged or defective item, please send an email to shopgraceandolive@gmail.com with the following information:

• Your name

• Order number

• Photos of the damage

Approved returns need to be mailed back within seven days of approval, and must have original tags still attached. If additional items that were not approved for the return are included, they will be sent back to you and you will not be refunded for those items. If we receive the return outside of the timeframe, the order will be returned to you and the refund will be denied.

We do not offer exchanges, if you would like a replacement for an item that does not fit, you will need to return and purchase the correct item.

Return Exclusions

Items excluded from returns:

• Handmade items

• All clearance or final sale items

• All accessories, including: jewelry, hats, bags, sunglasses, headbands, teethers, teether toys, toothbrushes, and opened bedding (including swaddles).

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